![]() That said, some customer service chat software makes the user experience better than others. Live chat is designed to be user-friendly even if tech isn't your thing. Several even offer free plans that are sufficient for a lot of situations.Įase of setup and use. Most of the apps on this list start at around $20/user/month and don't go higher than $100, except in the case of enterprise plans. In addition to making it possible for you to chat with your customers, I was also looking for:Īffordability. In my testing, I didn't find a single reasonable-looking app that didn't at least pull off the basics of allowing you to message your customers directly. The good news is that almost any app that bills itself as a live chat app works well. While there's obviously some overlap between the categories, this list prioritized apps that will give you the tools to help your existing customers. There are other live chat apps designed for sales teams, chatbot builders to automate customer service, and full-service help desk apps that often integrate live chat. While there are lots of apps that allow you to message with your customers, for this article, I'm specifically focusing on customer service-focused live chat. For more details on our process, read the full rundown of how we select apps to feature on the Zapier blog. We're never paid for placement in our articles from any app or for links to any site-we value the trust readers put in us to offer authentic evaluations of the categories and apps we review. Unless explicitly stated, we spend dozens of hours researching and testing apps, using each app as it's intended to be used and evaluating it against the criteria we set for the category. Our best apps roundups are written by humans who've spent much of their careers using, testing, and writing about software.
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |